Exchange & Return

Exchange

We accept exchange request within 7 days after an order is delivered (basing on the delivery record provided by the shipping company). Please contact us at service@robeplus.com to request for a one-time exchange authorization code and include the string with your return parcel so our Fulfillment Center can process your return without any delay. Our Fulfillment Center can not process any unauthorized exchange return parcels. Please make sure to contact us before sending out any exchange return parcel. 

We will bear the shipping cost (standard shipping which takes 7-21 business days to deliver) for sending the exchanged product to your original address. You will be responsible for sending the exchange return parcel to us with the product in its original condition (new with tag).

Return

We accept return request within 3 days after an order is delivered (basing on the delivery record provided by the shipping company), and return packages shall be sent out within 4 days after an order is delivered. Please contact us at service@robeplus.com to request for a one-time return merchandise authorization (RMA) code. Our Fulfillment Center can not process any unauthorized return parcels. To ensure a timely processing of your return, we can only accept your return at the original processing warehouse/fulfillment centre (from which your order was processed and dispatched).

Return the order to our warehouse according to the instruction in the RMA email you receive. Please make sure to contact us before sending out any return parcel.

Please note that there will be an administrative fee amounting to 10% of the selling price of the product for returns as we need to dry clean and sterilize all return products before we can sell them to other customers.

Refund will be issued after we receive your returned product in its original condition (new with tag). If the returned item is damaged/worn, we could not process your refund request. The refund amount will equal to the total amount you have paid when you place the order less any shipping cost and the administrative fee.

Please note that we can not process return/refund request for any customized item, including any size larger than standard sizes (a standard size refers to the size you can select directly from the size drop-down menu).
Please note that we can not accept return on any special sale items.

We can only accept parcels sent via registered shipping service or any shipping service that can be tracked. Please kindly provide us with the tracking number once you have sent out the return parcel so we can forward the information to the relevant personnel for follow up.

Shipping cost is NOT refundable, and the return shipping cost needs to be paid by the buyer.

Eligibility Window

To qualify for a return/refund, items need to be received back to either a RP Fulfillment Center or our Head Office within 21 days of the delivery date of your order at your address (according to the tracking information of the courier). Exchanges must be received within 60 days.

Items Not Eligible for Return/Refund

  • Items marked as final sale.
  • Free gifts or promotional items with retail value.
  • Returns received in damaged/worn condition.

Items Eligible for Store Coupon Code (Credit) Only

Returns received at our Fulfillment Center between 22 and 45 days after the delivery date of your order at your address (according to the tracking information of the courier)

Learn more about Order Cancelation Eligibility Window Here.

By placing an order with us, you agree to the above Exchange/Return policy.